Satisfied clients are a valuable commodity – they not only bring you business directly and can also act as advocates, building your reputation and attracting new clients. Clients are becoming increasingly sophisticated, demanding more and better service – how can we keep them satisfied? This intensive one-day workshop explores the key skills involved in delivering proactive client care, enabling participants to anticipate and satisfy needs to build client loyalty. A word of mouth will get you more business than heavily cost advertisement.
A strategic plan can and should be a dynamic guide that focuses our efforts to achieve targets – not just another document destined for a filing cabinet. This challenging course has been designed specifically to equip participants with the tools they need to develop and implement a practical plan that will enable them transform corporate objectives into business winning strategies.
A finite and increasingly competitive marketplace necessitates that we intensively cultivate each client’s business – increasing the range of business transacted in order to enhance the profitability of the relationship. Designed to enable delegates with regular client contact to develop the skills and confidence necessary to extend the range of business completed with existing clients, this course adopts a practical and pro-active approach to client relationships.
Presenting professionally is an invaluable skill when trying to win new business – particularly when you’re invited to compete in a beauty parade for a new HNWI or corporate client. There’s an art in presenting to sell and that’s precisely what this course aims to help you develop – with a practical emphasis on preparing to deliver effective and professional presentations that really sell.
In the modern workplace, individual success increasingly depends upon the ability to secure the support and co-operation of others in matters over which we often have no direct authority or control. Using the Neuro Linguistic Programming (NLP), this course explores the components of influence and persuasion, enabling participants to develop the skills and techniques to exert positive influence to achieve their goals.
In an increasingly competitive industry, the ability to negotiate and enhance profitability has become a critical business development and relationship management skill. This course highlights the integral nature of negotiation to preserving and increasing profitability whilst developing and strengthening long-term client relationships, and provides a flexible framework to enable participants to prepare and negotiate effectively with current and prospective clients and intermediaries.
Clients Handling: What makes feel satiated?
In an increasingly competitive service environment, everyone claims client satisfaction is their top priority. But how can you satisfy clients, if you don’t fully understand their inspirations and concerns. This course represents a unique opportunity to explore client psychology – from how they take in information to how they make decisions – and how to use this information to grow your business and to keep the rapport forever.
According to my theory, one of the primary objectives of one to one coaching will help you to find the ability to restore the self-awareness, which is lost when a psychological disorder becomes evident. This is accomplished by restoring the individual’s ability to differentiate, which helps the individual to identify what is and what is not a true part of the self, what provides the individual with a sense of self-realization and achievement and what leads to frustration. The process of awareness is one of the primary methods used in this approach, which focuses on extending the individual’s knowledge of self and their understanding of the external environment in every aspect.