Delivering Proactive Client Service
Satisfied clients are a valuable commodity – they not only bring you business directly and can also act as advocates, building your reputation and attracting new clients. Clients are becoming increasingly sophisticated, demanding more and better service – how can we keep them satisfied? This intensive one-day workshop explores the key skills involved in delivering proactive client care, enabling participants to anticipate and satisfy needs to build client loyalty. A word of mouth will get you more business than heavily cost advertisement.